Solution 04 · AI Voice Agent

Every call answered.
Not every call needs a person.

AI voice agents available 24/7 to answer your questions at a very low cost per month — ask Harken Consulting for a demo session.

Harken’s own AI-answered call layer resolves first-line contact for IT support and reception — routing what it can, escalating what needs a person with full context. It runs standalone, or as the front end to a Harken Sri Lankan team, so the escalation goes to someone already briefed on your business.

IT support

First-line support that diagnoses and resolves what it can, and escalates the rest with full context.

Reception

Answers, qualifies, routes and books. No missed calls, no after-hours gap.

AI first. People when it matters.

Call inResolvedorEscalated to your team

The escalation layer. Escalations don’t go to a queue. If you run a Harken Sri Lankan team, that’s who picks up — already briefed on your business, already part of your operation.

  • Nothing goes unanswered

    Every call gets a response, day or night, with no queue and no voicemail.

  • Trained on your business

    Answers reflect your services, policies and escalation paths, not a generic script.

  • Human where humans matter

    Complex or sensitive calls escalate to a person with full context, every time.

  • Scales without headcount

    Call volume grows without a matching grow in roster, shifts or overtime.

Hear it answer your own calls.

Tell Harken Consulting what your first-line calls look like, and you’ll get a demo session set up against your own use case.

Ask Harken Consulting for a demo