Solution 01 · Aged Care AI

Compliance became continuous.
Your systems didn’t.

On 1 November 2025, the Aged Care Act 2024 switched on the largest sector reform in three decades. Regulation moved from periodic, document-based audits to a real-time, outcome-graded, evidence-on-demand discipline — running across systems that were never designed to talk to each other. The obligation is continuous. The overhead is not manageable by hand.

The regulator’s cadence changed. Yours has to follow.

  • Outcome-level grading — across 7 Standards, 33 outcomes, 154 actions, assessed continuously, not before audit.

  • 24-hour SIRS notification — for reportable incidents across residential and home care.

  • Externally audited Care Minutes Performance Statement — from FY 2025–26. Approximate roster-derived numbers no longer survive.

  • Personal liability — for responsible persons, with civil penalties up to $165,000, exposing board and executives.

An agentic layer on the stack you already run.

The platform sits on top of your existing clinical, roster, kitchen and finance systems. Nothing is replaced. Named AI agents run defined loops — trigger, classify, look up, draft, notify, log — across incident capture, progress notes, handovers, care planning, rostering, credentialing, HELF reconciliation and Standard-level evidence packs.

Every write is human-reviewed and signed. The AI drafts and structures; clinical staff decide and authorise. The audit trail is immutable and exportable. Deploy in your preferred cloud or on-premise, in a data-residency region you choose. Resident data is never used to train models.

Platform modules

  • Incident capture

    Standardised capture, classification and routing across residential and home care.

  • Progress notes

    AI-drafted, staff-signed notes that structure clinical detail in seconds.

  • Handovers

    Structured shift-change summaries that surface what changed, what's outstanding, what's next.

  • Care planning

    Care plan drafts that link resident assessment, goals and standing evidence.

  • Rostering

    Roster analysis against care-minute targets and Star Rating obligations.

  • Credentialing

    Credential currency, expiry and gap tracking across the workforce.

  • HELF reconciliation

    Financial reconciliation across the Home Care Package framework.

  • Evidence packs

    On-demand outcome-level packs assembled from standing evidence.

Hours back to residents. Evidence on demand.

  • Clinical time returned to care — Documentation loops (progress notes, handovers, non-reportable incidents) that eat RN and EN hours become drafts staff sign in seconds. Every reclaimed minute counts toward 215 care-minute targets and Star Rating.

  • Audit-ready by default — Every agent action becomes standing evidence. Outcome-level packs for the Aged Care Quality and Safety Commission are produced on demand, not assembled by the quality team in the fortnight before audit.

  • A defensible due-diligence position — Timestamped action history with approval chains gives responsible persons live proof that risks were known, assessed and mitigated. That is the core of the statutory duty defence.

  • ISO 9001
  • ISO 27001
  • ISO 45001
  • Australian data residency
  • Australian registered company
  • Finalist, Australian AI Awards 2025
  • 40+ engineers

Bring the board a validated ROI, on your data.

The full use-case set, indicative facility-level returns, and proof-of-concept scope are shared under enquiry. Harken Consulting will run a no-obligation PoC to show the improvements.

Book a briefing with Harken Consulting