Harken (verb) — to listen closely; to give careful attention.
Enterprise-grade solutions,
without the vendor runaround.
Harken represents three platforms Australian operators actually need — AI for residential aged care, professional teams in Sri Lanka, and enterprise observability. Harsha Cooray is your single point of contact from first conversation to live deployment.
Three solutions. One relationship. Every enquiry answered personally.
Solution 01 · Aged Care AI
Compliance became continuous.
Your systems didn’t.
On 1 November 2025, the Aged Care Act 2024 switched on the largest sector reform in three decades. Regulation moved from periodic, document-based audits to a real-time, outcome-graded, evidence-on-demand discipline — running across systems that were never designed to talk to each other. The obligation is continuous. The overhead is not manageable by hand.
The regulator’s cadence changed. Yours has to follow.
Outcome-level grading — across 7 Standards, 33 outcomes, 154 actions, assessed continuously, not before audit.
24-hour SIRS notification — for reportable incidents across residential and home care.
Externally audited Care Minutes Performance Statement — from FY 2025–26. Approximate roster-derived numbers no longer survive.
Personal liability — for responsible persons, with civil penalties up to $165,000, exposing board and executives.
An agentic layer on the stack you already run.
The platform sits on top of your existing clinical, roster, kitchen and finance systems. Nothing is replaced. Named AI agents run defined loops — trigger, classify, look up, draft, notify, log — across incident capture, progress notes, handovers, care planning, rostering, credentialing, HELF reconciliation and Standard-level evidence packs.
Every write is human-reviewed and signed. The AI drafts and structures; clinical staff decide and authorise. The audit trail is immutable and exportable. Deploy in your preferred cloud or on-premise, in a data-residency region you choose. Resident data is never used to train models.
Hours back to residents. Evidence on demand.
Clinical time returned to care — Documentation loops (progress notes, handovers, non-reportable incidents) that eat RN and EN hours become drafts staff sign in seconds. Every reclaimed minute counts toward 215 care-minute targets and Star Rating.
Audit-ready by default — Every agent action becomes standing evidence. Outcome-level packs for the Aged Care Quality and Safety Commission are produced on demand, not assembled by the quality team in the fortnight before audit.
A defensible due-diligence position — Timestamped action history with approval chains gives responsible persons live proof that risks were known, assessed and mitigated. That is the core of the statutory duty defence.
- ISO 9001
- ISO 27001
- ISO 45001
- Australian data residency
- Finalist, Australian AI Awards 2025
- 40+ engineers
Bring the board a validated ROI, on your data.
The full use-case set, indicative facility-level returns, and proof-of-concept scope are shared under enquiry.
Book a briefing with HarshaSolution 02 · Smart Resourcing
The cost profile of offshore.
The delivery quality of onshore.
Harken partners with Econsult Global Capital in Colombo to stand up office-based, English-speaking teams for Australian businesses. Recruitment, employment, HR, workspace, insurance and infrastructure are handled end-to-end. You direct the work. Your team starts working in weeks, not quarters.
World-class talent, priced for reality.
Compared to an equivalent Australian hire.
Ranking in Asia.
Producing graduates in IT, finance, health administration and operations.
Sri Lanka has a large, highly educated, English-speaking professional workforce with cultural alignment to Australian workplaces. The time zone (IST +5:30) gives you a working-hours overlap, not a night-shift compromise. The Colombo Port City Economic Commission framework gives you a stable, business-friendly regulatory environment for sustained scale.
A managed offshore team, plug-and-play.
The people
- Role scoping and role-fit interviews
- Recruitment, shortlisting, employment contracts
- Compliant employment and payroll in Sri Lanka
- Staff health insurance
- Regular performance reviews and HR support
- Bonuses and benefits that retain talent
The environment
- Prime Colombo location in a compliant business tower
- Fully-fitted workspace with fibre-optic internet
- Dual power backup for uninterrupted operations
- Meals, filtered water, tea, coffee provided
- Team social outings and culture support
- Access to CPEC incentives at scale (50+ staff)
Start small. Grow with confidence.
Stage 1
1–25 staff
Plug-and-play
Immediate access to managed infrastructure. Roles filled, team ready in weeks.
Stage 2
25–50 staff
Growth mode
Dedicated workspace and expanded HR. Full compliance maintained as the team scales.
Stage 3
50+ staff
CPEC incentives
Access to Colombo Port City Economic Commission benefits, including long-term tax advantages that make sustained offshore growth significantly more attractive.
Scope your first hire — or your first ten.
Tell Harsha the roles, skills and headcount you have in mind. He’ll come back with a scoped structure, cost profile and start-date estimate.
Scope a team with HarshaSolution 03 · Observability
From reactive support
to proactive operations.
Harken represents a leading AI-powered observability and operational intelligence platform for enterprises and MSPs. The platform delivers real-time visibility across complex hybrid and multi-cloud environments — bringing monitoring, automation, analytics and intelligent alerting into a single pane of glass. The result is fewer outages, faster mean-time-to-resolution, lower total cost of ownership, and confidence that digital systems will perform when the business depends on them most.
Together, we help organisations shift from reactive firefighting to insight-driven operations.
Predictive resilience — Move from firefighting to AI-assisted operations that resolve issues before they hit revenue.
A true single source of truth — One unified dashboard across infrastructure, networks, applications, and end-users.
Radical cost efficiency — Slash total cost of ownership by consolidating overlapping licences and eliminating tool sprawl.
Business-context intelligence — Alerts that explain what failed, why it matters, and what it costs.
Bring the observability sprawl to a stop.
Harsha will scope the fit against your current stack. When technical detail is needed, he brings it into the conversation — you don’t chase a vendor.
Enquire about observabilityTalk to Harsha
One conversation.
Three areas of expertise.
Zero handoffs.
Harsha responds personally to every enquiry, usually within one business day. Tell him which solution is on your mind — or that you’re still working it out — and he’ll take it from there.